Send money safely online via sendvalu

With sendvalu you can send money safely online abroad - your data are secure at all times. sendvalu stores your data and uploaded documents in a separate database, which is subject to the highest security standards. The data is only passed on if this is necessary for the respective money transfer.

Is sendvalu safe? We are legally obliged to store the data after a successful transaction. The data must also be stored after fraudulent behavior. We guarantee that you can send money safely online with sendvalu.

As an authorized financial service provider, we are required by law to verify the sender of transactions involving personal documents, such as an identity card or passport. Sometimes a proof of residence is also required. In order to guarantee a secure money transfer, we sometimes contact you by phone or video chat. For your security – and that of your money.

We take care of you and your data and guarantee the secure money transfer. If you feel that someone has stolen your data, please contact our Fraud-Team immediately by phone or mail. Our qualified staff will deal directly with the cancellation of any outstanding transactions with your data and the refund to your credit card.

Here are our tips on how to protect your data, especially when using bank and credit cards, and how to transfer money securely abroad:

• Do not share personal information with anyone, whether you know them or not.
• Companies do not ask for passwords or secret numbers – never give them away.
• Keep your PINs secret, do not write them down on a piece of paper or in a file.
• Prevent others from seeing your PIN entry at the machine.
• Report the loss of your bank or credit card immediately to the responsible institution.

We make sure that you can send money safely online. Unfortunately, the tricks of scammers are becoming more and more cunning – in case of doubt please contact our sendvalu support by phone or mail.

This is how to transfer money securely and protect yourself against fraudsters:

• When you receive an e-mail, check in particular the e-mail address or the name of the sender – is everything correct or was sendvalu spelled incorrectly?
• Become skeptical when someone asks you on behalf of sendvalu for sensitive data such as password, credit card number or CVV codes – a sendvalu employee never asks for these data.
• Do not open links or attachments of mails you are not sure about.

• Is your transaction taking longer than expected? There may be several reasons for this. Please feel free to contact our support team who will be happy to answer any questions you may have about your transaction.
• Would you like to cancel your transaction? This can be done at any time by sending an e-mail to sendvalu – as long as the money is not yet in the delivery process on the partner side. Then you will receive 100% of your money back – we guarantee that you can send money safely online.